FY 2005 NROWS UPDATES
Attention all NROWS users…
Important changes coming your way soon!
A new upgrade of the Naval Reserve Order Writing System (NROWS) is planned for 17 January. The upgrade will make NROWS easier for you to use, and more powerful than ever before. The new changes will empower both Reservists and Full Time Support (FTS) staff to manage the order process.
In general, the upgrade will:
Standardize the look of NROWS on the screen for all users.
Make NROWS totally Web-based for easier access.
Create gaining unit order approval for cross-assigned out Reservists.
And more…
These specific changes will take place:
The Training Officer (TO) role will be called "Unit Reviewer," and Commanding Officer (CO) role will be the "Unit Approver."
Everyone will see the same views throughout the application. More consistency, less confusion.
Everyone from "Sailor" through "Order Specialist" will share the same abilities to:
Request new orders.
Pullback a request until "Fund Approval" occurs.
Edit the request.
Modify existing orders.
Approval routing for cross-assigned Reservists will now include the gaining command CO as the Unit Approver.
The Sailor will have full control to complete data fields in the request.
The Citrix server will be deactivated and the entire system will become Web-based.
All order modifications (mods) will route exactly like the original requests.
Hard Holds will be approved individually, rather than as a group.
Disapprovals will route back only one role for action, rather than all the way back to the originator.
The Order Writing Authority (OWA) will be able to add profiles to any user in the system, and add or modify any roles under their control.
Orders Tracking will make it easier to view modifications, not just the latest change.
Sorting and filtering of inboxes will be improved.
Email and phone # will be added to the screen for Permanent Mailing Address Change.
Email notifications sent to users will include a handy link to the NROWS login screen.
Online training for NROWS users at http://nrows.raytheonpns.com. This course will greatly enhance your knowledge and use of NROWS.
Recommendations for all NROWS users:
Make sure you read the broadcast messages available to you when you first log in to NROWS. That’s where you’ll find the latest news and updates that effect you.
It’s worth repeating. Please encourage all to utilize the NROWS online training at http://nrows.raytheonpns.com. To date only 350 users have logged on.
Feedback and suggestions
All feedback and suggestions concerning NROWS are welcome and encouraged. Your suggestions are crucial to the NROWS improvement process, and are greatly appreciated. Please submit suggestions through the system comments contained in the application. For system performance problems or technical difficulty with the application, the NROWS Technical Help Desk is available 24/7 (contact information below). Our Help Desk team can help you submit a System Change Request to help us track and take action on the suggestions we receive.
Finding help for NROWS problems
Please don’t hesitate to call the NROWS Technical Help Desk for any technical problems you experience with the NROWS application itself, or if you have questions about the upgrade. The most knowledgeable system personnel answer the phones at the NROWS Technical Help Desk, and they can best assist you in getting your issue resolved.
Call the NROWS Technical Help Desk at (800) 537-4617, commercial (504) 678-7070, or DSN 678-7070, 24 hours a day, seven days a week. If the call volume is high, you may be directed to leave a message. The Help Desk team will return your call as soon as they are able.
You may also contact the NROWS Technical Help Desk at NROWSHelpdesk@navy.mil
or use the online "System Comments" link when you are logged in to the NROWS application.Help with problems other than technical NROWS issues
Please note the NROWS Technical Help Desk is for NROWS application problems only. If you have administrative problems concerning commands, points of contact, approvals, etc., please call your local Reserve activity training department for assistance.
If you are already traveling on orders, and run into a travel problem or emergency, call the Commander, Naval Reserve Forces Command travel assistance office toll free at (877) 583-8671. Someone is on call 24 hours a day, seven days a week to assist you.
How to get into NROWS online
Log in to NROWS from http://www.navalreserve.navy.mil, under "Quick Links" on the navigation bar to the left of the screen. Link directly to NROWS at https://nows.cnrf.navy.mil/nrows/.
****NROWS ALERT****
Naval Reserve Order Writing System
GET THE SCOOP ON WHAT’S NEW IN
NROWS TODAYAND REAP ALL THE BENEFITS TOMORROW!
NROWS is now more powerful and easier to use for everyone. The look of the new NROWS screen is more consistent, less confusing. NROWS is now totally Web-based for easier access, and users now have more control over their orders! With increased system authority, you can now:
Pull back your submitted orders and make changes
Initiate your own order modifications
Initiate your own cancellations
And much more…
To see more details of the new NROWS features available to you, log into the private side of the Navy Reserve Force Web Site at http://www.navalreserve.navy.mil, navigate to Naval Reserve Forces Command, Hot Topics, and click on "New NROWS Upgrade Training" link. Here you will find news and other important links to the NROWS Technical Help Desk and NROWS online training.
How to get into NROWS online
Log in to NROWS from http://www.navalreserve.navy.mil, under Quick Links on the navigation bar to the left. Link directly to NROWS at https://nows.cnrf.navy.mil/nrows/.
Call the NROWS Technical Help Desk toll free at (800) 537-4617.
Or email NROWShelpdesk@navy.mil.
The Help Desk team is standing by to assist you 24/7.
****HELP DESK INFO****
Requesting orders and with travel
WHO TO CALL FOR NROWS PROBLEMS,
WHEN TRAVELING ON ORDERS, ETC.
There are several help desk teams standing by, ready to assist Reservists with their orders and travel. Here is a list of whom to call, and under what circumstances…
NROWS Technical Help Desk
When having technical problems with the NROWS program itself, if you have difficulty operating the system, getting access to a report, etc... call toll free (800) 537-4617, commercial (504) 678-7070, or DSN 678-7070. If you are prompted to leave a voice message, please do so and a member of the help desk team will return your call as soon as possible. To email, send inquiries to NROWSHelpdesk@navy.mil. You may also contact the NROWS Help Desk through the System Comments link when you are logged into NROWS. The help desk team is standing by 24/7 to assist you.
Your local Reserve Activity Training Department
For operational and non-technical NROWS issues. If you have administrative problems with order related issues, you don’t know the Operational Support Code, you need to change the date of your flight or your orders, you need additional information or you need your orders input because you lack access to a computer, your local Reserve activity training department will assist you.
Naval Reserve Forces Command Travel Assistance Office (N33)
If you are traveling on orders and have a travel problem or emergency, for example you missed your flight or your flight was cancelled and you are stranded, call the travel assistance hotline toll free at (877) 583-8671. Someone is on call 24/7 to assist you.